Return Policy

This Return Policy (“Policy”) governs the terms and conditions under which customers (“You”, “Your”) may initiate and complete the return of products purchased from Boltz Corporation (“Company”, “We”, “Us”, “Our”). By making a purchase, You agree to be bound by the terms set forth herein.

1. Any request for return of goods must be submitted to the Company within 24 hours of delivery of the product (“Return Request Period”).

2. Returned goods must be shipped back and received by the company within 7 days of delivery.

3. Only products that are unused, in their original packaging, and in the same condition as delivered shall be deemed eligible for return.

4. Proof of purchase in the form of an order confirmation, invoice, or receipt shall be required to initiate and process a return.

5. The following items are expressly excluded from return eligibility:

• Customized or made-to-order goods

• Clearance or discounted items categorized as non-returnable at the time of sale

• Used products, including any goods where the seal of the box has been broken

1. To initiate a return, you must contact the company’s support team by email at support@boltzcorporation.com within the Return Request Period, stating the order number and detailed reason for the return.

2. Upon receipt and review of your request, the company shall issue a Return Authorization (RA) number together with instructions for shipping the goods.

3. It shall be the responsibility of the customer to ensure goods are securely packaged prior to shipping.

4. The company shall conduct an inspection of the returned goods upon receipt, and the approval or rejection of the return shall be communicated thereafter.

1. Where a return is approved, a refund shall be issued to the original method of payment within 7–10 business days of the inspection and approval.

2. The original outbound shipping charges are strictly non-refundable.

3. The Customer shall bear reverse shipping charges, which shall be deducted from the refundable amount, unless the return arises due to an error solely attributable to the Company (including shipment of incorrect or defective goods).

1. Exchanges shall be permitted only in cases where goods are delivered defective or damaged.

2. The Customer shall be required to contact the Company’s support team within the Return Request Period to initiate such an exchange.

1. In the event that a refund is not received within 10 business days of its approval, the Customer must first verify the status with their financial institution or credit card issuer.

2. If the issue remains unresolved thereafter, the Customer must contact the Company at support@boltzcorporation.com for further investigation.

1. Except where otherwise specified, the Customer shall remain liable for the cost of shipping returned goods to the Company.